Refund Policy
Refund Policy
Last updated: 6 October 2026
We want you to feel confident about your purchase. This Refund Policy explains the refund options available for digital products purchased directly from DORALYNIES LTD through [doralynies.com](https://doralynies.com/) or our app.
1. Our 30-day money-back guarantee
If you are not satisfied with your e-book, you can request a full refund within 30 days of the purchase date.
You do not need to provide a reason or demonstrate a fault with the product to use this guarantee.
Downloading or accessing your e-book does not prevent you from requesting a refund under our 30-day guarantee.
2. How to request a refund
To submit a request:
- Email contact@doralynies.com, preferably from the email address used to place your order.
- Include your order number. If you cannot find it, provide the email address used at checkout and the purchase date so we can locate your order.
- You may include feedback or explain why you are requesting a refund, but this is optional.
3. How refunds are processed
- We will acknowledge your request within two business days.
- Once approved, we will issue your refund to the original payment method.
- Your bank or payment provider may take 5–10 business days to display the refund in your account after it has been issued.
- Once your purchase has been refunded, your licence to use the refunded content ends. You should stop using it and delete any downloaded copies.
These processing estimates do not extend any refund deadline required by applicable law.
4. In-app purchases
Additional digital products purchased directly from us through the DORALYNIES app, including other e-books, add-ons and mini-guides, are covered by the same 30-day money-back guarantee.
The 30-day period runs from the purchase date of each individual item.
If you purchased an item through a third-party app store, such as the Apple App Store or Google Play, refund requests should be submitted through that store and will be handled according to its procedures and applicable policies. Your statutory rights remain unaffected.
5. Your statutory rights
Our 30-day money-back guarantee is offered in addition to your legal rights and does not limit or replace them.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers generally have a 14-day cancellation period for digital-content purchases. That cancellation right may end when supply begins if you have expressly agreed to immediate supply, acknowledged that you will lose your cancellation right and received the required confirmation.
Our voluntary 30-day guarantee still applies even where that statutory cancellation right has ended.
You also retain any rights and remedies available under the Consumer Rights Act 2015 and other applicable consumer protection laws, including where digital content is faulty, not as described or otherwise fails to meet legal requirements. Such rights may apply beyond our 30-day guarantee period.
6. Misuse of the guarantee
We may decline a request under our voluntary guarantee where there is clear evidence of abuse, such as repeatedly purchasing and requesting refunds for the same product.
Any such decision will be assessed individually. This exception does not affect refunds or other remedies to which you are legally entitled.
7. Duplicate or unrecognised payments
If you believe you have been charged more than once for the same purchase, or do not recognise a payment relating to us, email contact@doralynies.com.
We will investigate the transaction and promptly correct any confirmed billing error. Please provide your order reference, the payment date and the amount charged, if available. Do not send your full card number or security code.
You may also contact your bank or payment provider directly. Nothing in this policy restricts your right to dispute a payment.
8. Contact
For refund requests or questions about this policy, contact:
DORALYNIES LTD
Company number: 17495234
Office 1964, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom
Website: [doralynies.com](https://doralynies.com/)
Email: contact@doralynies.com
Telephone: +44 7874 430240